Notary Public Complaint Information

If you are dissatisfied with the service you have received please do not hesitate to contact us.

If we are unable to resolve the matter you may then complain to the Notaries Society of which we are members, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

In that case please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of the Notaries Society
PO Box 7655
Milton Keynes
MK11 9NR

Email: secretary@thenotariessociety.org.uk
Tel: 01604 258558

If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the results:

Legal Ombudsman
PO Box 6808
Wolverhampton
WV1 9WJ

Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
Tel: 0300 555 0333

If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman :-

  • Within six months of receiving a final response to your complaint and
  • Six years from the date of act/omission; or
  • Three years from when you should reasonably have known there was cause for complaint (only if the act or omission took place more than six years ago)

 

The act or omission, or when you should have reasonably known there was cause for complaint, must have been after 5th October 2010.*certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.